Web Sites and Contact Information for U.S. Retirees

U.S. Retirees: For the purposes of the benefits indicated in this summary - an ITW U.S. Retiree is employee who separates from ITW was at least age 55 in the month of separation and had at least 10 years of eligiblity service as of their separation from ITW.

ITW Benefit Service Center
Benefits Administration
  • Review your benefits and covered dependents
  • Benefit or dependent changes due to life events such as marriage, birth, death, divorce
  • COBRA enrollment
1-866-416-4931
ITW Medical Plan (if applicable/eligible)
BlueCross BlueShield of Illinois
(claims administrator)
http://www.bcbsil.com/itw 1-800-325-0320
BlueCross BlueShield Providers
(to find participating doctors & hospitals)
http://www.bcbsil.com/itw 1-800-810-BLUE(2583)
CVS Caremark
(ITW Managed Prescription Drug Program)
http://www.caremark.com 1-888-437-4926
ITW Dental Plan (if applicable/eligible)
MetLife
(claims administrator)
https://online.metlife.com/edge/web/public/benefits/index?groupNumber=45546&rememberCompany=false 1-800-942-0854
MetLife Providers
(to find participating dentists)
https://online.metlife.com/edge/web/public/benefits/index?groupNumber=45546&rememberCompany=false 1-800-474-7371
Retiree Health Care Contribution Account (if applicable/eligible)
ITW Employee Service Center
(monthly billing and claims administrator for retirees)
HRA Claim Form
HRA Recurring Expense Form
HRA Direct Deposit Form
1-866-416-4931
Medicare
Medicare http://www.medicare.gov 1-800-MEDICARE (1-800-633-4227)
ITW Notice of Privacy Practices
Privacy Practices of ITW Health & Welfare Plans View ITW Notice of Privacy Practices  
ITW Retirement Plans
401(k) Retirement Plan https://itw.empower-retirement.com 1-800-211-8758
International: +1-303-737-7249
Pension Plan https://itwretirementprograms.ehr.com 1-800-641-3321
International: +1-612-656-7105
Payroll
Payroll Go to Payroll
Community Affairs
Gift and Volunteer Match Program Login Instructions
Click Here
Gift and Volunteer Match Program Online Portal
https://itw.yourcause.com
Employment Verification
Verification of Employment and Income https://www.theworknumber.com
Please click here for instructions.
1-800-367-2884
Other ITW
ITW Travel & Expense http://www.itwtravelcenter.com
ITW Travel & Expense (Concur Travel & Expense)
1-800-845-6089 press #6
BCU Credit Union https://www.bcu.org/

ITW reserves the right, at its full discretion, to change or terminate its benefit plans at any time with or without advanced notice, as allowed by law. Please refer to the Summary Plan Descriptions ("SPD's") for full plan eligibility and details. This summary is meant for general reference. If there are differences between this summary, an SPD, and the plan documents, the plan documents will govern.